Table of Contents Please visit our Global Impact website and Additional Resources section of this report for further public information on our ESG-related strategies, practices and policies. We are Message from Our Responsible Employees committed to transparent communication with President & CEO Business Practices & Culture our stakeholders and welcome feedback on this report and other ESG matters. Questions or requests for additional information can be 11 Managing Risk & Compliance 25 Managing Our Global directed to [email protected]. 12 Enabling Effective Workforce About Cybersecurity Management 28 Leading With Diversity, PayPal 14 Enriching Our Global Data Inclusion, Equity & Management & Privacy Belonging Practices 31 Empowering Employee 05 Linking Our Business 16 Upholding Business Ethics Community Impact & ESG Strategy Appendix 06 Assessing & Prioritizing Our ESG Topics 07 Maintaining Strong Environmental 38 Supporting the U.N. Corporate Governance Social Sustainability Sustainable Development & ESG Oversight Goals Innovation 39 Task Force on Climate- 34 Mitigating Our Climate- Related Financial Disclosure Related Risks (TCFD) Summary 18 Promoting Economic 40 ESG Performance 2022 Opportunity for SMBs & 36 Managing Our Natural Metrics Table Highlights Entrepreneurs Resources 20 Advancing Financial Health 50 Independent Limited & Consumer Convenience Assurance Statement 21 Maintaining a Safe Platform 52 Additional Resources for Customers 22 Creating More Ways to Give Forward-Looking Statements This report contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, including statements that involve expectations, plans or intentions (such as those relating to future business, future results of operations or financial condition, new or planned features or services, mergers or acquisitions, or management strategies). These forward-looking statements can be identified by words such as “may,” “will,” “would,” “should,” “could,” “expect,” “anticipate,” “believe,” “estimate,” “intend,” “continue,” “strategy,” “future,” “opportunity,” “plan,” “project,” “strive,” “aim,” “forecast,” and other similar expressions. These forward-looking statements involve risks and uncertainties that could cause our actual results and financial condition to differ materially from those expressed or implied in our forward-looking statements. Such risks and uncertainties include, among others, those discussed in the “Risk Factors,” “Quantitative and Qualitative Disclosures about Market Risk” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” sections of our Annual Report on Form 10-K for the year ended December 31, 2022 and our subsequent filings with the U.S. Securities and Exchange Commission (SEC). We do not intend, and undertake no obligation except as required by law, to update any of our forward-looking statements after the date of this document to reflect actual results, new information or future events or circumstances. Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements. The standards of measurement and performance contained in this report are developing and may be based on assumptions, estimates or information collected on a delayed or incomplete basis. The inclusion of information in this report is not an indication that we deem such information to be material or important to an understanding of our business or an investment decision with respect to our securities. Incorporation by Reference All website addresses contained in this report are intended to provide inactive, textual references only. The content on, or accessible through, any website identified in this report is not a part of, and is not incorporated by reference into, this report or in any other report or document that we file with the SEC.