Managing Our 57 Annual Global Employee Survey Global Workforce Setting our employees Highlights up for success on Day 1 29.9K through a consistent Up four percentage points Attracting, recruiting, developing and retaining diverse onboarding employees (11.8K in U.S.)55 83% talent is crucial to delivering new products and services, experience. Employee from 2021 and eight points and advances our mission to help customers access Ensuring we Reimagining Participation above benchmark58 continue to support performance and thrive in the global economy. We are focused our employees, even management to help on creating a talent strategy that actively engages through the exiting our people thrive and employees at every phase of their career at PayPal — process. reach their potential. 23.8% Reflecting modest declines from recruitment to offboarding. total turnover rate56 79 from our 2021 scores, in Engagement Engagement part due to the Company’s Score59 Engaging with & Listening to refocused efforts on nvesting in our Growing and developing organizational transformation Our Employees effectiveness our employees through 78 and efficiencies and the through differentiated an end-to-end career ~150 Intent to Stay Employee feedback plays an important role in the leadership development total nationalities Score60 macroeconomic environment development. framewor. ongoing development of our employee programs and Transforming resources. As we transitioned to a hybrid workplace our managers through model, we leveraged multiple channels to connect with people leader development 93 and learn from our people, including individual surveys, opportunities proven to Remote Work Indicating our hybrid model peer-to-peer learnings, listening sessions and all-hands enhance employee 27 Score61 is giving employees the engagement. countries meetings. In 2023, we plan to continue to empower resources and flexibility our leaders with the tools and resources needed to 84 they want and need support our diverse and distributed teams, including Work-Life Balance Score62 Global Collaboration Days aimed at spurring in-person Championing Our Leadership Principles Across the Business community and innovation. The survey results help us understand how to For the fourth consecutive year, we conducted an From revising our approach to performance “We use our Leadership Principles as a guide for how improve our business, revealing opportunities we employee engagement survey to help understand management to launching new development we operate and what is expected of us. They provide have to continue enhancing our employee efforts employee perspectives on the employee experience, opportunities, PayPal’s new Leadership clarity on what it takes to be a true customer champion, related to topics such as career development and DIE&B efforts and our Leadership Principles. In addition Principles serve as the foundation and guide valued teammate and effective leader. I have linking day-to-day work to our mission. to the annual survey, we also released targeted to enhancing our talent management strategy been incredibly inspired to see these surveys to gather employee feedback on our internal across the employee lifecycle. In 2022, we principles come to life across the In 2022, we also launched a new DIE&B inclusion communications approach and evolving workplace appointed 60 senior leaders across functions, company in support of our business index consisting of 11 scores on topics such as preferences. This data, along with additional employee geographies and backgrounds to serve as strategies, our mission, our customers mentorship, allyship, peer support and inclusive feedback, helps us refine our programs and gain insight Leadership Principle “Ambassadors” — visible and each other.” decision-making, which will provide helpful input into key areas of strengths and opportunities so that we champions of the Leadership Principles to help Vincent Belloc to measure employee views on our multi-year incorporate them across the Company. For more Leadership Principles Ambassador and DIE&B journey. can continue to work to foster an inclusive culture. on the Leadership Principles, see About PayPal. VP and Managing Director, U.K. London, U.K. 55 56 57 58 59 60 61 62 As of December 31, 2022. Total turnover rate includes voluntary and Our annual employee survey consists of 25 questions sent to all PayPal employees. The survey All scores benchmarked against Whether the employee would Whether the employee The ease with which PayPal employees can work Access to programs and flexibility that support PayPal employee involuntary employee attrition over the last is administered by a third-party organization that provides independent benchmarking and top technology peer index from recommend PayPal to their friends intends to work at PayPal remotely. This question was added in the 2022 survey, well-being. Historical comparisons have been excluded as the 12 months ending December 2022. analysis. Scores are converted from a mean score on a five-point scale to a score out of 100. survey provider, where available. and/or is happy at PayPal. in two years. so a previous year comparison is unavailable. question wording was revised as of the 2022 survey.