Responsible 2022 Summary Highlights Business Practices • Introduced enhanced passwordless authentication for our customers and employees. Safeguarding customer trust and operating in a consistent • Revised our enterprise risk categories to reflect our “The industry faces pressure to prioritize and ethical manner are vital to achieving the Company’s latest risk assessment. speed and efficiency over effectiveness long-term business strategy. These efforts are underpinned and safety. At PayPal, we know that by our approach to risk management and oversight, • Established five principles for Responsible Artificial our biggest currency is trust — with including policies and standards to protect our customers Intelligence (AI). customers, regulators, employees and and platform. other stakeholders — and now is the time to focus on continuing to invest in our risk Across our enterprise, we are committed to the goal management practices and of responsibly managing our infrastructure, protecting 4K+ 50+ prioritize safe and secure customer data, efficiently managing our supply chain employees attended sessions products for all.” and advocating for policies that promote the interests of our customers, employees and communities. during our third annual Data Week Andrea Donkor SVP, Global Regulatory Relations and Consumer Practices, PPI Chief Compliance Officer New York, NY, U.S. by all employees 100%in 2022 annual training completion training cycle In This Section SDGs Reflected in This Section • Managing Risk & Compliance • Enabling Effective Cybersecurity Management • Enriching Global Data Management & Privacy Oversight • Upholding Business Ethics