PARTII Item7. ManagementsDiscussionandAnalysisofFinancialConditionandResultsofOperations Sales and marketing expenses decreased $188 million, or 8%, in 2022 compared to 2021 due primarily to lower spending onmarketingcampaignscomparedtotheprioryearanddeclinesinemployee-relatedandconsultingcosts,partiallyoffset byanincreaseinamortizationofacquiredintangiblesandpaymentsmadetoourchannelpartners. TechnologyandDevelopment Technologyanddevelopmentincludescostsincurredin connectionwith the developmentof our paymentsplatform, new products, and the improvement of our existing products, including the amortization of software and website development costsincurredin developingour paymentsplatform,whicharecapitalized.It alsoincludesacquireddevelopedtechnology andoursiteoperationsandotherinfrastructurecostsincurredtosupportourpaymentsplatform. Technology and development (in millions) $3,253 $3,038 $2,642 2022 2021 2020 Technology and development expenses increased $215 million, or 7%, in 2022 compared to 2021 due primarily to increases in employee-related expenses and cloud computing services utilized in delivering our products and services, partially offset by a decline in costs related to contractors and consultants. GeneralandAdministrative General and administrative includes costs incurred to provide support to our business, including legal, human resources, finance, risk and compliance,executive,and other supportoperations. General and administrative (in millions) $2,099 $2,114 $2,070 2022 2021 2020 General and administrative expenses decreased $15 million, or 1%, in 2022 compared to 2021 due primarily to declines in professional services and employee-related expenses due in part to a decline in stock-based compensation expense, partially offset by an increase in costs associated with enterprise software services. RestructuringandOtherCharges Restructuringandotherchargesprimarilyconsistofrestructuringexpensesandassetimpairmentcharges. Restructuring and other charges (in millions) $207 $139 $62 2022 2021 2020 Restructuringandotherchargesincreasedby$145millionin2022comparedto2021. 40 •2022AnnualReport